Macy’s Furniture & Mattress Policies

This article is to provide and clear any of your queries regarding Macy’s Furniture & Mattress Policies. Since we all know Macy’s is a well-known brand worldwide. With its astounding facilities and services, they are always the first choice for their customers. So here are some facts you need to know about their Furniture and mattress policy and more.

Furniture and Mattress Shipping & Delivery

Macy's Furniture

There are many elements under Macy’s Furniture & Mattress Policies shipping and delivery section, we have briefed you about each element to help you know better.

Shipping Directly from the Vendor via UPS Ground:

This process will save you both time and money. The shipping charges will be assessed on the basis of the weight and size of your package.

Scheduled Delivery:

In case your package is ready to be delivered, simply choose the date of delivery while checkout. In case the product is not available currently at the store. You can receive it on the scheduled date of delivery on the time slot as per your convenience.

White-Glove Delivery Services:

With Macy’s Furniture & Mattress Policies, white glove delivery services are just a perfect add on. They provide you with different types of facilities. This includes no heavy lifting by the customers, always keeping clean and fix everything till customer satisfaction. The delivery services for the furniture starts at $99 with an additional charge of $35 per extra piece. Further chargers vary on whether you want the team to set it up or not.

On the other hand, the delivery charges for the mattress costing $787 have a free scheduled date of delivery. For the mattresses costing less than $787, white-glove has delivery charges about $99. In case of mattress removal, they will charge you $25 per set as per their Macy’s Furniture & Mattress Policies.

Please Note: Your ZIP code and location distance derives the delivery charges.

Additional Scheduled Furniture Delivery Details:

One can schedule the date of delivery on their way out on the checkout. In case you need to reschedule it for some reason, you can visit their official website or call them on 800-289-6229 and change your delivery accordingly. You will be informed once the delivery is on its way to your location.

Post-order Information:

Kindly contact the store within three days in case of any item that is incorrect or damaged. Also, contact them if there is any manufacturing default and by Macy’s Furniture & Mattress Policies, the store will get back to you for further details.

Furniture & Mattress Return Policies

Mattress Policies from Macy's

Shipped Directly from the Vendor via UPS Ground Return Policy:

Customers can return purchased items within the timeframe of 30 days if the good is in its original condition. In case you are facing difficulties to return, contact them through the helpline number.

Please Note: The store does not refund the shipping charges and the restocking fees might apply.

Scheduled Delivery Return Policy:

Please examine and check all the pieces once the parcel is delivered. In case of some issue or damage, contact the store or Macy’s Customer Service. According to Macy’s Furniture & Mattress Policies, they will fix you up with an appointment.

Furniture & Mattress Hold Policy:

The company will hold your order until 60 days of its availability until they cancel it. Please make sure to keep a check on your delivery schedule and product to avoid unwanted cancellations.

Store Purchases Final Sale Merchandise Return Policy:

The whole point is about the quality of the merchandise for the buyer. In case of any damage or issue, the customer can contact the store or manufacturer for the same.

Special Order Return Policy:

Since these orders are shipped especially for the customer who customized it, according to Macy’s Furniture & Mattress Policies one needs to deposit around 25% which is non-refundable.

Return Credit:

Once the company receives the product, the credits follow as per the procedure. In case of any damage or manufacturing issue, please don’t hesitate to contact our team members.

Please Note: To know more about the Furniture & mattress pricing and their credit policies, please visit their website and follow for the same.


In this article we discussed Macy’s Furniture & Mattress Policies for you. We hope it benefited you and cleared all of your questions as well. For further queries, feel free to ask us in the comments below and we will get back to you. Also, please let us know how helpful was this for you and share your thoughts over it in the comments. We will love to hear from you and have a good conversation for the same. At least, we hope to see you soon, Thank you and have a good day!

Updated: December 9, 2020 — 10:30 am

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